Enterprise Mobility, Desktop Analytics, Process Optimization
Cicero® provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees’ desktops and mobile devices. Using Cicero EDGE™, global customers are addressing the challenges of security, compatibility, and usability by leveraging existing applications and delivering integrated enterprise mobility at the fraction of time and cost as other approaches. Others use Cicero XM® to improve contact center and back office performance by integrating, automating, and presenting information with smart desktops. Cicero customers and partners also use Cicero Discovery™ analytics to collect activity and application performance data and track business objects across time and across multiple users as well as to measure against defined business process workflows for analysis and/or to feed third party applications. Learn more at www.ciceroinc.com.
Keywords: desktop analytics, enterprise mobility, contact centers, call centers
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